General layout

This section shows general information about the synchronization process.

• An informative icon explains that changes are stored in a queue and processed incrementally.
• It includes a link to the Item Synchronization Status tab, where you can review item-level details.

Synchronization section

The Synchronization section includes:

• Status
• Timestamp showing when the synchronization started
• Link to the Item Synchronization Status tab
• Pending items, including categories, products, and variants
• A warning message if any errors occurred

Each synchronization event can show one of these statuses.

Completed

This status appears when the synchronization finishes, even if general errors or item-level errors were found.

• A red exclamation icon appears next to the status if general synchronization errors were detected.
• Clicking that icon opens a modal that shows only the general synchronization errors.
• Errors affecting specific items are displayed separately in the Item Synchronization Status tab.

Error

The status is Error when the connector fails to start the synchronization.

A common cause is invalid API credentials or a connection problem with the Shopify store.

In Progress

This status is displayed while the synchronization is running.

The interface updates in real time:

• The pending item counter decreases.
• Iteration history blocks appear progressively.
• Download links for logs become available when the conditions are met.
• Even if general errors occur, the process may continue partially.

Paused

This is a special case of Completed. It happens when the connector becomes inactive during synchronization, for example if the connector is disabled while the process is running.

When this happens:

• The synchronization is paused and the interface reflects that state.
• Once the connector is enabled again, the synchronization resumes automatically.
• The Activity Register shows the status as In Progress again when the process resumes.

Configuration section

The Configuration section shows the connector parameters used during that synchronization event.

• Shopify API version: shows the API version currently in use. If it is deprecated, a warning indicates that the connector must be updated.
• Applied parameters: these values reflect the exact connector configuration at the time of the synchronization event.

The parameters shown are:

• Disable deletions
• Overwrite stock
• Include empty categories
• Language

History section

The History section shows a detailed breakdown of each completed iteration inside the synchronization process.

• Timestamp of each iteration
• Several sub-processes, or iterations, inside the same synchronization event
• The number of categories, products, and variants synchronized in each iteration

Best practices

• Use the Item Synchronization Status tab to review item-level errors instead of relying only on the main synchronization status.
• If the status is Completed but a red warning icon appears, open the modal to review the general synchronization errors.
• If the status is Error, first check the Shopify API credentials and the store connection.
• Review the Configuration section to confirm which connector settings were actually used for that synchronization.
• If the Shopify API version is marked as deprecated, plan the connector update before the deprecation date.
• Use the History section to understand how the synchronization progressed and how many categories, products, and variants were processed in each iteration.
• If a synchronization is paused because the connector was disabled, enable the connector again so the process can resume automatically.